Wordia Support

Learn words from what you watch and read

Questions, bugs or ideas? Write to [email protected] and put Wordia in the subject, we read every message. Please add your device model, iOS or Android version and the app version (More tab, at the bottom).

Common questions

Translations do not show up

On iOS translations run on your device. Download the language pair in Settings, General, Language and Region, Translation Languages, or tap the download link the app shows.

A video has no subtitles

Wordia needs subtitles in the language you learn. Pick another video, search results only list videos that have subtitles.

Voice answers or Listen mode do not work

Allow the microphone and speech recognition for Wordia in Settings, Privacy and Security. Some languages need an on device speech model that your phone downloads on first use.

I lost my words after reinstalling

Words live on your device only, there is no account. They come back with a device backup or restore.

Subscriptions and refunds

Purchases are handled by Apple and Google. Manage or cancel a subscription in your Apple Account or Google Play settings, and ask for a refund at reportaproblem.apple.com or through Google Play.

Privacy

No account and no server of ours that stores your words, see the privacy policy. Wordia is published by Brainwave Learning Apps.