Found a bug, missing a method, got a config that will not fire? Say so. Most answers come the same day.
When it is about a hotkey that does not work, paste the lines from your config and the output of displayActiveWindowInfo() for the app in question. That is usually the whole diagnosis.
License and billing questions: your keys and invoices are in the customer portal, refunds go through the same email.
Bugs and feature requests can also go straight to the tracker, where the useful scripts live too.